Returns Policy

99.99% of the time, we are amazing. If on the very off chance you are unhappy with your purchase, please find the below details related to returning your item.

• All items must be returned within 14 days of receipt as per the distance selling act
• All Items must be returned to us in their original unopened condition
• All Items must be returned in their original packaging complete with any accessories

If an item from your order is damaged or broken, we will be happy to reimburse the cost of returning the item back to us or in some cases arrange a courier to collect on our behalf.

All refunds will be paid within a maximum of 3 days of Tri-Ard Stainless Fasteners Ltd receiving the goods back from you.

It is important to note that although we adhere to keep our information correct, all images and descriptions are intended for illustrative purposes only and may not be exact representations of what we have in stock.

Unless the item is broken / damaged or delivered in error, you are responsible for the shipping costs when returning the item back to us. We also highly recommend that you insure the item when returning it back to us because the item must be returned in its original condition and original packaging. Please note that we are not responsible for breakages or non-delivery by your courier.

Please return all items to the following address:

Returns Department
Tri-Ard Ltd
Unit 1, Neptune Industrial Estate
Owen Road
Willenhall
WV13 2PZ
United Kingdom

For all returns, please make sure you do the following;

• Include a copy of your sales invoice with the item(s) you are returning.
• Let us know why you are returning the item.
• Take care to cover up any other addresses on the packaging.
• If applicable, please specify what product you would like to exchange the item for.

Quite simply put.. we guarantee no one will ‘Try Harder’